Privacy Policy

Facilities can read and keep eMessages

Facilities can read and keep eMessages, in both directions, whoever sends them. That is true with or without us. Please keep this in mind when deciding what to write.

What we collect

We keep:

• your name and email,
• your loved one's name, ID number, state and facility,
• your plan, and
• a count of the messages we answered, so we can run the service and your usage page.

How we use it

To create your account, connect your loved one through eMessage on their prison tablet, write replies to their messages, track the monthly message allowance, and process payments.

How replies are written

Replies are written by an automated research and writing service, not by a lawyer or a person on the other end. Your loved one's messages are read by that service so it can write a reply.

Payments

Card payments are handled by Stripe. We never see or store your card number.

Sharing

We share information only as needed to run the service, such as with our payment provider and the facility's messaging provider, or when the law requires it.

Posting pictures and videos

If you tick the optional permission box in your account, we may post the pictures and videos the service generates on social media. We keep a record of whether you gave permission and when. The box is never ticked for you, it is not needed to use the service, and you can withdraw it at any time on the Plan & billing page.

What may be shared: only the generated pictures and videos themselves. What is never shared: your loved one's messages or our replies, names, ID numbers, facility details, or any other personal details about you or your loved one.

How long we keep it

We keep this information while your account is active. How long we keep it after that has not been decided yet, and this section will say so plainly once it is. If you want your information removed in the meantime, email us.

Contact

Questions or requests? Email [email protected]. Our Terms of Service cover the rest of how the service works.